Lake Michigan Credit Union Online Banking Agreement and Disclosure
This Agreement is the contract which covers your and our rights and responsibilities concerning the Online Banking services offered to you by the above-named Credit Union ("Credit Union").
The Online Banking service permits you to electronically initiate account transactions and bill
payments involving your accounts and communicate with the Credit Union. In this Agreement,
the words "you" and "yours" mean those who request and use the Online Banking and Bill Payment
service, any joint owners of accounts accessed under this Agreement or any authorized users of
this service. The words "we," "us," and "our" mean the Credit Union. The word "account" means
any one or more deposit accounts you have with the Credit Union. By requesting and using the
Online Banking service, each of you, jointly and severally, agree to the terms and conditions in
this Agreement, and any amendments. In addition to the terms herein, you acknowledge the
receipt and incorporation herein of the terms of your Membership Agreement with the Credit
Union, which shall also govern our relationship with you. To the extent that the terms of a
specific provision this Agreement vary from the terms set forth in the Membership Agreement,
the specific terms and conditions of this Agreement will govern our relationship with you with
regard to the services specially described herein.
1. Online Banking Service.
a. Account Access. If we approve your request for the Online Banking and Bill Payment service,
you may use your personal computer to access your accounts through the Internet. You must use
your access code along with your account number to access your accounts. The Online Banking
service is accessible seven (7) days a week, 24 hours a day. You will need a personal computer
and access to the Internet (World Wide Web). You are responsible for the installation,
maintenance and operation of your computer. The Credit Union will not be responsible for any
errors or failures involving any telephone service or your computer.
b. Types of Transactions. At the present time, you may use the Online Banking service to:
- Change your password.
- Obtain account information related to any of your savings and loan accounts regarding
current balance, checking history, savings dividends and rates, loan interest and payoff
amounts, payroll and automatic deductions.
- Make transfers to and/or from your Shares, Share Drafts, or Loans or such accounts you
are authorized to access.
- Request advances on your personal or home equity line of credit loans, deposit the
proceeds in any of your accounts.
- Make loan payments from any savings or checking account to any loan account of yours.
- Issue third-party payable checks under Bill Payment Service.
Transactions involving your deposit accounts, including checking account stop payment
requests, will be subject to the terms of your Membership and Account Agreement and
transactions involving a line of credit account will be subject to your Loan Agreement and
Disclosures, as applicable.
c. Service Limitations. The following limitations on Online Banking transactions may apply in
using the services listed above:
(i) Transfers. You may make funds transfers to other accounts of yours as often as you like. However, transfers from your Money Market account will be limited to a total of six (6) in any one month. You may transfer or withdraw up to the available balance in your account or up to the available credit limit on a line of credit at the time of the transfer, except as limited under this Agreement or your deposit or loan agreements. The Credit Union reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
(ii) Account Information. The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.
(iii) E-Mail. The Credit Union may not immediately receive E-mail communications that you send and the Credit Union will not take action based on E-mail requests until the Credit Union actually receives your message and has a reasonable opportunity to act. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, you may call It is your responsibility to schedule your Bill Payments in such a manner that your obligations will be paid on time. You should enter and transmit your Bill Payment instructions at least ten (10) days before a bill is due. You are responsible for any late payments or finance charges that may be imposed as a result of your failure to transmit a timely Bill Payment authorization.
You may cancel or stop payment on one-time, manual, and automatic Bill Payment instructions
under certain circumstances. If you discover an error in or want to change a payment instruction (i.e. payment date or payment amount) for a Bill Payment that you have already scheduled for transmission through the Online Banking service, you may electronically edit or cancel your payment request through the Online Banking service. Your cancellation request must be entered and transmitted through the Online Banking service prior to the date the account is debited for the payment. If your request is not timely entered, you will be responsible for the payment.
If you wish to place an oral stop payment on an automatic Bill Payment transaction, not using the Online Banking service, the Credit Union must receive your oral stop payment request at least three (3) business days before the payment is scheduled to be made. The Credit Union may require written confirmation of the stop payment order to be made within fourteen (14) days of any oral notification. If we do require the written confirmation, the oral stop payment order shall cease to be binding fourteen (14) days after it has been made.
Inappropriate Transactions. You warrant and agree that you will not use any Online Banking or any other Credit Union Accounts or Services, including but not limited to loans, to make or facilitate any illegal transaction(s) as determined by applicable law; and that any such use, including any such authorized use, will constitute a breach of this Agreement. Certain federal and/or state laws or Card Service Providers’ Rules may limit or prohibit certain transactions such as (but not limited to) those coded as possible gambling transactions. The Credit Union may decline to accept, process or pay any transaction that we believe to be illegal or unenforceable (regarding your obligation to pay us or otherwise) under applicable law; or which is otherwise limited or prohibited, including but not limited to any transaction involving or relating to any
gambling activity. Such prohibition or limitations may affect some otherwise proper or allowable transactions such as debits, charges or other transactions at or relating to a hotel-casino. You understand and agree such limitations/prohibitions are not within the Credit Union’s control and that the Credit Union will not have any liability, responsibility or culpability whatsoever for any such use by you or any authorized user(s); or for declining to accept, process, or pay any such transaction. You further agree to indemnify and hold the Credit Union harmless from any suits, liability, damages or adverse action of any kind that results directly or indirectly from any such use of your account and/or access devices.
2. Security of Access Code. The password or access code ("access code") that you select is for your security purposes. The access code is confidential and should not be disclosed to third parties or recorded. You are responsible for safekeeping your access code. You agree not to disclose or otherwise make your access code available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access code, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your Online Banking and account services immediately.
3. Liability for Unauthorized Access. You are responsible for all transfers you authorize under this Agreement. If you permit other persons to use the Online Banking service or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your access code or accessed your accounts through Online Banking service without your authorization. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2) business days, you can lose not more than $50 if someone accesses your accounts without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or access code, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500. In any event your liability for unauthorized Ready Money line of credit transactions through Online Banking service is $50.00.
Also, if your statement shows Online Banking or Bill Payment transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe that someone has used your access code or has transferred or may transfer money from your account without your permission, call the Credit Union at:
(616) 242-9790 or 1 (800) 242-9790
or write the Credit Union:
Lake Michigan Credit Union
P.O. Box 2848
Grand Rapids, MI 49501
4. Business Days. For the purposes of processing transactions, we define a business day as our branch hours of operation subject to any recognized federal holidays and weekends. Any Bill Payment submitted after-hours will be processed on the following business day.
5. Fees and Charges. There are certain charges for Bill Payment services as set forth on the Credit Union’s Fee Schedule. Once you sign up for the Bill Payment service, the Credit Union will debit your account for the monthly fee until you terminate the service. From time to time, the charges may be changed. We will notify you of any changes as required by law. If you request a transfer or check withdrawal from your line of credit account, such transactions may be subject to charges under the terms and conditions of your Loan Agreement.
6. Periodic Statements. Transfers, withdrawals, and Bill Payments transacted through Online Banking will be recorded on your periodic statement. You may also elect to receive your periodic statements electronically. If provided electronically, you will be sent a notice via e-mail that will direct you to a site we maintain or cause to be maintained where you may access, review, print and otherwise copy / download your periodic statements using procedures that we authorize. E-mails from us will be sent to the e-mail address provided by any owner.
7. Account Information Disclosure. We will disclose information to third parties about your account or the transfers you make:
a. As necessary to complete transfers;
b. To verify the existence of sufficient funds to cover specific transactions upon the request of a payee or a third party, such as a credit bureau or merchant;
c. To comply with government agency or court orders;
d. If you give us your express permission.
8. Credit Union Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you and the instructions you transmit, we will be liable for your actual losses or damages. However, the Credit Union will not be liable:
a. If, through no fault of ours, you do not have adequate funds in your account to complete a
transaction, your account is closed, or the transaction amount would exceed your credit limit on your line of credit, if applicable.
b. If you used the wrong access code or you have not properly followed any applicable computer, Internet, or Credit Union user instructions for making transactions.
c. If your computer fails or malfunctions or the Online Banking or Bill Payment services was not
properly working and such problem should have been apparent when you attempted such
d. If circumstances beyond our control (such as fire, flood, telecommunication outages, postal strikes, equipment or power failure) prevent making the transaction.
e. If the funds in your account are subject to an administrative hold, legal process or other claim.
f. If you have not given the Credit Union complete, correct and current instructions so the Credit Union can process a transfer.
g. If the error was caused by a system beyond the Credit Union’s control such as a
telecommunication system or your Internet service provider.
h. If there are other exceptions as established by the Credit Union from time to time.
9. Termination of Online Banking Services. You agree that we may terminate this Agreement and your use of the Online Banking services if you or any authorized user of your account or access code breaches this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your account or access code. You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. However, termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
10. Notices. The Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Credit Union will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of the Online Banking service is subject to existing regulations governing your accounts and any future changes to those regulations. You agree that any electronic messages or records you transmit or create may be usable for any subsequent reference in the event of any dispute regarding your account or any account transaction.
11. Billing Errors. In case of errors or questions about your Online Banking or Bill Payment transactions, telephone us at the phone number or write to us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.
a. Tell us your name and account number.
b. Describe the transaction you are unsure about, and explain as clearly as you can why you
believe it is an error or why you need more information.
c. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) calendar days. We will tell you the results of our investigation within ten (10) business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. For transactions initiated outside the United States, we will have twenty (20) business days instead of ten (10) business days, and ninety (90) calendar days instead of forth-five (45) calendar days, unless otherwise required by law, to investigate your complaint or question.
12. Enforcement. You agree to be liable to the Credit Union for any liability, loss, or expense as provided in this Agreement that the Credit Union incurs as a result of any dispute involving your accounts or services. You authorize the Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you.
This Agreement shall be governed by and construed under the laws of the state of Michigan as applied to contracts entered into solely between residents of, and to be performed entirely in, such state. In the event either party brings a legal action to enforce the Agreement or collect any overdrawn funds on accounts accessed under this Agreement, the prevailing party shall be entitled, subject to Michigan law, to payment by the other party of its reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions, if applicable.
Should any one or more provisions of this Agreement be determined illegal or unenforceable in any relevant jurisdiction, then such provision shall be modified by the proper court, if possible, but only to the extent necessary to make the provision enforceable and such modification shall not affect any other provision of this Agreement.